Salesforce Health Cloud Users List

Health Cloud's patient 360 view aggregates clinical data from EHR systems (via FHIR APIs), social determinants of health, insurance coverage, care team assignments, and patient engagement history into a single, unified patient record accessible to all authorised care team members. Care plan management tools enable clinical coordinators to create structured care plans with goals, interventions, and tasks assigned to appropriate care team members — ensuring that complex patients with multiple chronic conditions receive coordinated, proactive care management rather than fragmented episodic interactions with different parts of the healthcare system.

Health Cloud's population health capabilities allow healthcare organisations to segment their patient or member population by risk score, chronic condition, care gap status, and social determinant factors — enabling targeted outreach to the patients most likely to benefit from preventive interventions. Risk stratification models powered by Einstein AI analyse clinical, claims, and behavioural data to identify patients at high risk of hospital admission, care gaps, or poor health outcomes, enabling care management teams to prioritise their outreach activities for maximum population health impact and value-based care contract performance improvement.

Health Cloud's patient engagement capabilities include personalised outreach automation through email, SMS, and push notification channels — enabling healthcare organisations to send appointment reminders, medication adherence prompts, preventive care notifications, and care plan check-ins to patients at the right time through their preferred channel. Experience Cloud integration enables organisations to build patient portals where individuals can access their care plan, track their health goals, communicate with their care team, and manage appointments — providing a consumer-grade digital health experience that improves patient satisfaction and engagement with health management programmes.

Health Cloud is built on Salesforce's HIPAA-eligible infrastructure, providing the technical safeguards, access controls, audit logging, and business associate agreement (BAA) support required for handling protected health information (PHI) under HIPAA. Einstein Trust Layer ensures that AI operations involving patient data are conducted without exposing PHI to external AI providers — a critical requirement for healthcare organisations evaluating AI-powered clinical and operational tools. All data at rest and in transit is encrypted, and comprehensive audit trails support HIPAA Security Rule compliance requirements for monitoring and reporting on PHI access.

For pharmaceutical and medical device companies, Health Cloud provides specialised HCP (Healthcare Professional) relationship management capabilities including prescriber profiling, interaction tracking, sample management, medical affairs activity logging, and regulatory compliance documentation. Key opinion leader (KOL) identification and management tools support medical affairs teams in building scientific relationships with leading clinicians and researchers. Clinical trial site management capabilities enable life sciences organisations to manage investigator relationships, site performance tracking, and patient recruitment workflows within a unified CRM environment compliant with GCP and other relevant regulations.

Health Cloud's referral management capabilities streamline the patient referral process between providers, enabling sending and receiving providers to track referral status, share relevant clinical information, and close the loop on referral outcomes within a shared digital workflow. Care transition management tools support discharge planning teams in coordinating post-acute care placements, community resource connections, and follow-up appointments to reduce preventable readmissions — a key quality measure in value-based care contracts that carry significant financial incentives for health systems demonstrating strong post-discharge patient management outcomes.