Oracle Service Cloud Users Email List — Companies using Oracle Service Cloud in 2026
List of Companies Using Oracle Service Cloud in 2026 — 38,642 Verified Customers
Access 38,642+ verified companies running Oracle Service Cloud with 70,326+ direct contacts including VPs of Customer Service, Customer Experience Directors, CX Technology Managers, Heads of Support, and CIOs.
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About Oracle Service Cloud
Oracle Service Cloud — marketed as Oracle B2C Service and Oracle CX Service within Oracle's product portfolio — is a cloud-based customer service and support platform providing omnichannel service delivery capabilities for enterprise-scale customer operations. The platform originated from RightNow Technologies, a pioneering cloud customer service company founded in 1997 in Bozeman, Montana, that grew into one of the leading enterprise customer service software providers by the mid-2000s. RightNow Technologies was one of the earliest enterprise SaaS companies, deploying cloud-based customer service software years before SaaS became mainstream in the enterprise technology market. Oracle acquired RightNow Technologies in 2012 for approximately $1.5 billion, integrating the platform into its growing Oracle CX Cloud suite as Oracle Service Cloud. The combination of Oracle's enterprise customer base and RightNow's cloud-native customer service technology created a powerful market position in enterprise customer experience management.
Oracle Service Cloud's core capabilities encompass the full spectrum of enterprise customer service delivery. The web self-service module provides knowledge management and intelligent search capabilities that enable customers to resolve service queries without agent involvement, reducing contact volume while improving customer satisfaction scores. The contact centre agent desktop provides unified case management across all inbound service channels — voice, email, chat, messaging, and social — in a single interface with integrated knowledge base access, customer history, and automated workflow management. Oracle Service Cloud's chat and messaging capabilities support both human-agent and AI-assisted service delivery, with Oracle's AI engine providing intelligent routing, suggested responses, and automated resolution for common service queries that reduces average handling time and improves first contact resolution rates.
The knowledge management capabilities of Oracle Service Cloud are among the most sophisticated in the enterprise customer service market. Oracle Service Cloud's knowledge base supports structured content management with intelligent search, contextual content recommendations, and AI-powered content gap analysis. Large organisations use Oracle Service Cloud's knowledge platform to maintain thousands of verified, governed knowledge articles that power both agent-assisted resolution and customer-facing self-service portals simultaneously. The knowledge management system integrates with Oracle Service Cloud's analytics to track knowledge article effectiveness, deflection rates, and content coverage gaps — enabling continuous improvement of self-service resolution rates across all customer segments.
Oracle Service Cloud is particularly strong in industries characterised by high service contact volumes, complex knowledge management requirements, and multi-channel service delivery obligations. Technology and software companies managing technical support operations use Oracle Service Cloud for SLA-driven case management, product-specific knowledge bases, and customer portals that reduce support cost per case through intelligent self-service. Financial services firms use Oracle Service Cloud for high-volume customer service at scale, with secure digital channels, complaints management workflows, and regulatory-compliant communication capabilities built into the platform architecture. Telecommunications providers use Oracle Service Cloud for consumer and business customer care across the full range of voice, digital, and in-store service channels at massive scale.
Oracle's post-acquisition investment in Oracle Service Cloud has focused on three primary areas. First, deepening the integration with the broader Oracle CX suite — connecting Oracle Service Cloud with Oracle Sales Cloud, Oracle Marketing Cloud, Oracle Field Service Cloud, and Oracle Commerce Cloud to provide a unified customer data and engagement platform. Second, expanding Oracle's AI and automation capabilities within Service Cloud, including generative AI-powered agent response suggestions, automated case summarisation, and AI-assisted knowledge creation. Third, expanding Oracle Service Cloud's digital channel capabilities to support the full range of modern messaging channels including WhatsApp, Apple Messages for Business, and in-app messaging alongside traditional voice and email channels.
The competitive landscape for Oracle Service Cloud includes Salesforce Service Cloud, Zendesk, ServiceNow Customer Service Management, and Freshdesk. Oracle Service Cloud's competitive positioning is strongest in large enterprise accounts already standardised on Oracle CX Cloud, where the platform's native integration with Oracle Sales Cloud and Oracle Marketing Cloud provides a level of customer data unification that competing standalone customer service platforms cannot match without significant middleware. For Oracle CX Cloud customers, Oracle Service Cloud is the natural customer service platform choice, making the Oracle Service Cloud installed base closely correlated with the broader Oracle CX adoption curve.
The Oracle Service Cloud installed base contains enterprises that invest heavily in customer experience technology and are active buyers of complementary CX tools across the full customer service technology stack. Contact centre workforce engagement management, quality assurance automation, speech analytics, conversational AI, and customer effort analytics are all active procurement categories within the Oracle Service Cloud installed base. The breadth of complementary technology procurement at Oracle Service Cloud customer sites makes the list valuable not only for direct Oracle Service Cloud competitors and partners but for any vendor operating in the broader customer experience technology market.
ELP Data's verified Oracle Service Cloud Users List provides direct access to the 38,642+ confirmed enterprises currently running Oracle Service Cloud — including the VPs of Customer Service, CX Technology Managers, and Contact Centre Directors who control service technology procurement decisions at these organisations.
Oracle Service Cloud Users List by Industry
Oracle Service Cloud serves enterprises with high-volume, omnichannel customer service requirements. The following breakdown shows the primary sectors within our verified Oracle Service Cloud installed base database.
Technology
9,200+Technology and software companies use Oracle Service Cloud for technical support delivery, self-service knowledge management, SLA-driven case management, and customer portal experiences. Enterprise software vendors value Oracle Service Cloud's structured knowledge management and case management capabilities for managing complex multi-tier support programmes across global customer bases. The technology sector's focus on customer success and self-service cost efficiency makes knowledge base quality and AI-assisted deflection primary investment priorities within Oracle Service Cloud.
Financial Services
7,400+Banks, insurers, and financial services firms use Oracle Service Cloud for high-volume customer service delivery, complaints management, regulatory customer communication, and secure digital service channel management. Financial services organisations value Oracle Service Cloud's compliance capabilities, secure data handling, and integration with Oracle CX Sales Cloud for unified client relationship management across service and sales functions. Complaints management workflows and regulatory response tracking are among the most heavily configured capabilities in financial services Oracle Service Cloud deployments.
Retail
6,800+Retailers and e-commerce companies use Oracle Service Cloud for order support, returns and refunds management, customer inquiry handling, and omnichannel customer experience management across digital and in-store service channels. Retail Oracle Service Cloud deployments frequently integrate with e-commerce platforms, order management systems, and Oracle Commerce Cloud to provide agents with real-time order status and inventory data during service interactions.
Healthcare
5,600+Healthcare enterprises, health insurers, and pharmacy benefit managers use Oracle Service Cloud for member services, benefits inquiry management, provider support portal experiences, and patient-facing service interactions. Healthcare organisations value Oracle Service Cloud's HIPAA-compliant secure messaging capabilities, structured knowledge management for benefits and coverage information, and integration with Oracle Health applications for unified member and patient data.
Manufacturing
5,000+Global manufacturers use Oracle Service Cloud for warranty and post-sale service management, dealer and distributor support portals, technical documentation self-service, and field service case management integration. Manufacturing companies value Oracle Service Cloud's integration with Oracle Field Service Cloud for seamless handoff from remote service triage to on-site field service dispatch, creating a unified service experience from initial customer contact through resolution.
Telecommunications
4,640+Telecommunications providers use Oracle Service Cloud for high-volume consumer and business customer care across voice, digital, and retail service channels. Telcos value Oracle Service Cloud's ability to manage millions of customer interactions at scale, its self-service billing and account management portal capabilities, and its AI-assisted routing and resolution tools that reduce the cost per service interaction across large consumer care operations.
Recent Developments in Oracle Service Cloud & Customer Experience Technology
Key market developments shaping the Oracle Service Cloud installed base and the enterprise customer experience technology landscape.
Oracle Service Cloud Integrates Generative AI for Agent Productivity and Self-Service
Oracle has integrated generative AI capabilities directly into Oracle Service Cloud, introducing AI-powered agent response suggestions, automated case summarisation, intelligent knowledge base search enhancement, and AI-generated self-service content. These capabilities are enabling Oracle Service Cloud customers to significantly reduce average handling time, improve first contact resolution rates, and deflect a higher proportion of service contacts to self-service channels — measurable improvements that directly reduce the cost of customer service operations at scale.
Oracle's generative AI features within Service Cloud include AI-assisted email and chat response drafting, where the AI suggests complete responses based on case context, customer history, and knowledge base content. Agents can review, edit, and send AI-generated responses in a fraction of the time required for manual composition, enabling higher contact volumes with the same agent headcount. Automated case summarisation generates structured case notes at the end of each interaction, reducing the post-call wrap-up time that represents a significant proportion of average handling time in high-volume contact centres.
For AI chatbot vendors, conversational AI platform providers, and CX consulting firms, Oracle's AI investments have expanded the adjacent technology procurement activity within the Oracle Service Cloud installed base. Enterprises adopting AI-assisted agent tools within Oracle CX are simultaneously evaluating pre-chat deflection tools, intelligent virtual agents, and AI-powered knowledge management platforms that extend Oracle's native capabilities into end-to-end AI service journeys.
Messaging and Conversational Channels Drive Oracle Service Cloud Investment
Enterprise customer service has undergone a fundamental channel shift — with messaging channels including WhatsApp Business, Apple Messages for Business, Google Business Messages, and in-app messaging rapidly displacing traditional voice and email as primary customer service contact channels for younger customer demographics. Oracle Service Cloud customers are investing in messaging channel integration, asynchronous service management tools, and conversational design capabilities that extend Oracle's omnichannel platform into these new digital channels.
Technology vendors offering messaging channel integration platforms, bot orchestration middleware, and digital channel analytics have found significant commercial opportunity within the Oracle Service Cloud installed base. Oracle Service Cloud's open API architecture makes it technically accessible for third-party messaging channel integrations, enabling a diverse ecosystem of channel vendors to connect their platforms to Oracle Service Cloud case management workflows. For messaging technology vendors, the Oracle Service Cloud contact list provides targeted access to CX Technology Managers and Contact Centre Directors who control messaging channel investment decisions.
The shift toward messaging and asynchronous service delivery is also driving investment in workforce management optimisation within Oracle Service Cloud customer organisations. Traditional contact centre workforce management tools designed for voice-channel operations require significant configuration updates to manage asynchronous messaging workloads effectively. Workforce engagement management vendors who can demonstrate expertise in omnichannel scheduling and capacity planning across both synchronous and asynchronous service channels have a compelling proposition for the Oracle Service Cloud installed base.
Customer Effort Reduction Drives Knowledge Management Investment Among Service Cloud Users
Oracle Service Cloud customers are placing increased emphasis on knowledge management quality and knowledge base coverage as a primary driver of self-service resolution rates and agent productivity. Enterprises are investing in knowledge management platforms, AI-powered content recommendation, content gap analysis, and knowledge lifecycle management tools that improve the accuracy, completeness, and discoverability of their Oracle Service Cloud knowledge bases.
The Customer Effort Score (CES) metric — which measures how much effort a customer has to expend to get their service issue resolved — has become the primary customer service KPI at many enterprise Oracle Service Cloud deployments, displacing traditional metrics like CSAT and NPS as the most reliable predictor of customer retention. Oracle Service Cloud customers are investing in customer effort analytics platforms, journey analytics tools, and voice of the customer solutions that help them identify and eliminate sources of customer effort across their service journeys.
Vendors offering knowledge management analytics, content gap analysis, AI-assisted knowledge authoring, and self-service deflection measurement tools have found the Oracle Service Cloud installed base to be a receptive and commercially active buyer community. The combination of Oracle Service Cloud's sophisticated knowledge management architecture and the growing strategic focus on customer effort reduction creates a natural demand for knowledge management enhancement tools that complement Oracle's native capabilities.
Oracle CX Suite Convergence Drives Service Cloud Platform Investment
Oracle's Customer Intelligence platform and Oracle's customer data graph capabilities are enabling Oracle Service Cloud customers to access unified customer profiles that span service history, purchase history, marketing engagement, and behavioural data — enabling agents to provide more personalised, contextually relevant service interactions that improve resolution rates and customer satisfaction scores simultaneously.
This Oracle CX suite convergence is driving Oracle Service Cloud customers to invest in broader Oracle CX platform capabilities, creating cross-sell opportunities for Oracle CX implementation partners and analytics vendors building on Oracle's customer data infrastructure. Organisations that add Oracle Sales Cloud or Oracle Marketing Cloud alongside Oracle Service Cloud benefit from a shared customer record that eliminates the data silos between sales, marketing, and service functions that reduce the quality of customer experience across the full customer lifecycle.
For Oracle CX implementation partners and system integrators, the Oracle Service Cloud installed base represents a high-value upsell opportunity. Every Oracle Service Cloud customer that adds Oracle Sales Cloud, Oracle Marketing Cloud, or Oracle Field Service Cloud requires integration configuration, data migration, business process redesign, and user adoption support — creating multi-engagement consulting relationships that extend well beyond the initial Service Cloud implementation. The cross-sell potential within the Oracle Service Cloud installed base is one of the strongest ROI drivers for Oracle CX-focused implementation partners.
Geography Breakdown — Oracle Service Cloud Users List
Contact counts derived from 38,642+ total verified companies in this list.
| Region / Country | Contacts Available | Share | |
|---|---|---|---|
| United States | 25,312+ | 36% | |
| United Kingdom | 9,844+ | 14% | |
| Germany | 5,626+ | 8% | |
| Australia | 4,928+ | 7% | |
| France | 4,222+ | 6% | |
| Canada | 3,524+ | 5% | |
| Rest of World | 16,870+ | 24% |
The United States at 36% contains the largest concentration of Oracle Service Cloud deployments, reflecting the technology sector's prominence in US enterprise Oracle CX adoption and the significant number of US-based financial services, retail, and healthcare organisations that have deployed Oracle Service Cloud for large-scale customer operations. US Oracle Service Cloud deployments are concentrated in technology hubs (San Jose, Austin, Seattle, Boston) and financial services centres (New York, Charlotte, Chicago), with significant presence across the broader US enterprise market.
The United Kingdom at 14% is Oracle Service Cloud's largest European market, with strong representation from UK financial services (particularly banking and insurance), retail, telecommunications, and utilities sectors. The UK's high consumer expectations for digital customer service, combined with regulatory requirements for complaint handling and vulnerable customer management, have driven significant investment in Oracle Service Cloud's case management and knowledge management capabilities at large UK consumer-facing enterprises.
Germany at 8%, Australia at 7%, and France at 6% represent the next tier of significant Oracle Service Cloud markets, each with distinct industry concentrations. Germany's Oracle Service Cloud presence is driven by automotive manufacturers, financial services firms, and industrial companies. Australia's deployment concentration is in banking (the Big Four Australian banks), telecommunications, and government. France's deployment concentration spans telecommunications, insurance, and retail. Together, these three markets plus the Rest of World segment at 24% represent approximately 45% of the global Oracle Service Cloud installed base, reflecting the platform's genuinely global enterprise footprint.
Contact Breakdown by Job Title — Oracle Service Cloud
How 70,326+ verified contacts are distributed across key decision-maker roles.
| Job Title | Contacts Available | Share | |
|---|---|---|---|
| VP of Customer Service | 11,600+ | 15% | |
| Customer Experience Director | 9,300+ | 12% | |
| CX Technology Manager | 7,700+ | 10% | |
| Head of Support / Contact Centre Director | 8,500+ | 11% | |
| CIO / VP of Technology | 6,900+ | 9% | |
| Customer Operations Director | 6,200+ | 8% |
VPs of Customer Service at 15% are the primary business owners of Oracle Service Cloud deployments, controlling the service delivery strategy, customer experience metrics, and technology investment decisions that determine how Oracle Service Cloud is configured and extended. These are the highest-value contacts for any vendor seeking a business-level conversation about customer service technology investment, as they hold direct budget authority and are measured on the CSAT, NPS, and cost-per-contact outcomes that complementary CX technology tools are designed to improve.
Customer Experience Directors at 12% hold strategic authority over the end-to-end customer experience, spanning service, digital, and in-store channels. They are the primary sponsors of CX transformation programmes that extend beyond Oracle Service Cloud's core capabilities into adjacent technologies including conversational AI, journey analytics, and customer data platform investments. Heads of Support and Contact Centre Directors at 11% manage the operational performance of Oracle Service Cloud-powered service operations and are the primary evaluators of workforce management, quality assurance, and agent productivity tools.
CX Technology Managers at 10% own the technical platform management of Oracle Service Cloud, including integration architecture, configuration, and vendor relationship management for third-party tools. They are the most technically informed contacts in the Oracle Service Cloud buying committee and are key decision-makers for integration vendors, API platform providers, and technology tools that connect to Oracle Service Cloud. Customer Operations Directors at 8% focus on the operational metrics and process efficiency of customer service delivery, making them primary targets for workforce analytics, process automation, and service quality improvement tool vendors.
Why This List Matters for CX Technology Marketing
Oracle Service Cloud represents one of the most commercially active installed bases in enterprise customer experience technology. The 38,642+ enterprises running Oracle Service Cloud are large, sophisticated customer operations organisations that invest continuously in complementary CX technology to enhance their service delivery capabilities. Unlike generic customer service contact databases, ELP Data's Oracle Service Cloud Users List identifies the specific organisations running Oracle's platform — enabling vendors with Oracle Service Cloud integrations, complementary CX tools, and implementation expertise to target their outreach with the precision that modern enterprise sales programmes demand.
The customer experience technology buyer at an Oracle Service Cloud site is typically a combination of the VP of Customer Service or CX Director — the business owner who controls service strategy and technology investment decisions — and the CX Technology Manager or IT Director who manages the technical platform and integration architecture. Effective outreach requires reaching both personas with tailored messaging: the business buyer cares about customer effort reduction, CSAT improvement, and service cost optimisation, while the technology buyer cares about integration capability, platform reliability, and implementation complexity. ELP Data's Oracle Service Cloud Users List includes verified contacts across both buyer types, supporting the multi-threaded outreach strategies that enterprise CX technology sales cycles require.
The investment cycle within the Oracle Service Cloud installed base is consistently active. VP of Customer Service and CX Technology decision-makers at Oracle Service Cloud customer sites regularly evaluate AI chatbot and virtual agent tools, knowledge management enhancement platforms, workforce engagement management solutions, customer service analytics, quality assurance automation, and Oracle CX integration middleware. This continuous technology evaluation activity makes Oracle Service Cloud customer contacts among the most commercially receptive buyers in enterprise CX technology.
For vendors building Oracle Service Cloud integrations, the installed base represents an immediately addressable market for pre-built connector propositions. Oracle Service Cloud's API architecture supports a wide range of third-party integrations, and CX Technology Managers at Oracle Service Cloud customer sites are experienced buyers of integration tools and middleware that extend Oracle's native capabilities. Demonstrating a proven Oracle Service Cloud integration is one of the most effective ways to differentiate in this buyer community, and the ELP Data list provides the precise contact targeting needed to reach the CX Technology Managers who evaluate and approve integration investments.
The scale of Oracle Service Cloud deployments also makes the list valuable for large professional services engagements. Oracle Service Cloud implementations at major enterprises require significant configuration, customisation, integration, and change management support. CX consulting firms and Oracle implementation partners targeting large service cloud deployment and optimisation projects consistently cite the ELP Data Oracle Service Cloud list as one of their most effective pipeline generation tools, particularly when combined with industry-specific thought leadership content that addresses the specific service challenges of each vertical.
ELP Data maintains the Oracle Service Cloud Users List at 97% accuracy through quarterly verification cycles, ensuring that every contact is current, verified, and at an organisation actively running Oracle Service Cloud. With direct business emails, phone numbers, and LinkedIn profiles included in every record, the list enables immediate, high-quality outreach into one of enterprise customer experience technology's most commercially dynamic buyer segments.
What's Included in Each Record
Every Oracle Service Cloud contact record contains verified data fields for outbound campaigns, ABM programmes, and CX technology lead generation.
- Full Name & Job Title
Verified current contact name and seniority-level job title confirmed against professional network records.
- Direct Business Email Address
Deliverable direct business email verified for deliverability before every quarterly refresh.
- Direct Phone Number
Direct dial or mobile number for immediate outreach without switchboard navigation.
- LinkedIn Profile URL
Verified LinkedIn URL for social selling, connection requests, and multi-channel campaigns.
- Company Name & Website
Verified employer name and corporate website cross-referenced against company data and deployment intelligence.
- Industry & Sub-Industry
Industry classification enabling precise vertical segmentation and tailored CX messaging.
- Company Size (Employee Count)
Verified employee headcount enabling segmentation between mid-market and enterprise accounts.
- Annual Revenue Range
Revenue band enabling deal size estimation and high-value account prioritisation.
- Headquarters Location & Country
Primary headquarters location enabling geographic segmentation and territory alignment.
- CX Cloud Module (where available)
Oracle CX module deployment data enabling module-specific messaging and proposition alignment.
- Decision-Maker Seniority Level
Seniority classification enabling prioritisation of highest-authority buying committee contacts.
- Data Verified Date
Most recent verification date providing transparency on data freshness.
Oracle Service Cloud Users by Revenue Size
Our Oracle Service Cloud users list covers companies across all revenue bands — from fast-growing SMBs to Fortune 500 enterprises.
Growing companies adopting Oracle Service Cloud for the first time
Established businesses scaling Oracle Service Cloud across departments
Complex organisations with multi-entity Oracle Service Cloud deployments
Fortune 500 and multinational Oracle Service Cloud installations
How to Use the Oracle Service Cloud Users List
Four proven channels to reach Oracle Service Cloud decision-makers and drive pipeline.
Email Marketing
Send targeted campaigns directly to verified decision-maker inboxes with 97% deliverability.
Cold Calling
Reach prospects via direct dials — bypass gatekeepers and connect with budget holders directly.
Social Media Marketing
Match contacts to LinkedIn and run hyper-targeted account-based advertising campaigns.
Direct Mail
Stand out with physical mail campaigns to verified business addresses of key decision-makers.
Who Can Buy the Oracle Service Cloud Users List?
Any B2B organisation targeting companies that run Oracle Service Cloud as part of their technology stack.
ISVs / Software Vendors
Sell complementary tools and integrations to existing users
System Integrators (SIs)
Win implementation, customisation and rollout projects
Consulting Firms
Offer advisory, optimisation and migration services
Resellers & Channel Partners
Upsell and cross-sell through established relationships
Training & Certification Providers
Deliver specialist training programmes to user organisations
Competitors
Run competitive displacement and switching campaigns
Recruitment & Staffing Firms
Place certified consultants and specialists
Cloud Migration Vendors
Target on-premise users evaluating cloud upgrades
Data, BI & Analytics Vendors
Sell complementary reporting and analytics tools
Managed Service Providers (MSPs)
Offer ongoing support, maintenance and managed services
Companies Using Oracle Service Cloud in 2026
A verified sample of companies using Oracle Service Cloud in 2026 — from ELP Data's database of 38,642+ confirmed Oracle Service Cloud customers. Every record includes direct email, phone, LinkedIn, job title, and firmographics.
Sample Data — Oracle Service Cloud Users
Emails partially hidden for privacy. Full records include direct email, phone and LinkedIn.
| Company | Job Title | Industry | Location | |
|---|---|---|---|---|
| Dell Technologies | VP of Customer Service | Technology | Round Rock, TX | v***@dell.com |
| Prudential Financial | Customer Experience Director | Financial Services | Newark, NJ | c***@prudential.com |
| Marks & Spencer | Head of Support | Retail | London, UK | h***@marksandspencer.com |
| UnitedHealth Group | CX Technology Manager | Healthcare | Minnetonka, MN | c***@uhg.com |
| Vodafone Group | CIO | Telecommunications | Newbury, UK | c***@vodafone.com |
Frequently Asked Questions
What Our Customers Say
Real feedback from clients who purchased the Oracle Service Cloud Users List from ELP Data.
“We sell an AI chatbot platform with native Oracle Service Cloud integration and needed verified decision-maker contacts at Oracle Service Cloud customer organisations to build our outbound pipeline. ELP Data's list gave us verified VPs of Customer Service and CX Technology Managers at major enterprises across technology, financial services, and retail. The contact accuracy was excellent — nearly zero bounces and very strong reply rates from our outbound email campaign. We booked 17 qualified demos within the first month of using the list, which was our best-ever result from a purchased contact database. The segmentation by industry allowed us to tailor our use case messaging to the specific service challenges of each vertical, which significantly improved our conversion rate from email to booked meeting.”
“We are a CX consulting firm specialising in Oracle Service Cloud optimisation and implementation, and we needed a way to reach Customer Operations Directors and CX Technology Managers at enterprises actively running Oracle Service Cloud. ELP Data provided a well-segmented list of decision-makers across the US, UK, and Australia that directly supported our pipeline generation campaign. The data quality was very high — these were real, senior contacts at verified Oracle Service Cloud customer organisations. The ELP team was responsive and helpful when we requested additional filtering by company size, and the delivery was very fast. We generated significant qualified pipeline from the campaign.”
“Targeted Oracle Service Cloud customers in Germany and Austria for a workforce management and agent analytics campaign. The list was well-structured and the contacts were at the right seniority level — Head of Support and CX Technology Manager contacts who genuinely own the service technology decisions. Response rates from our outbound email sequence were significantly better than the generic CX contact lists we had used from other providers previously. We would increase the rating if the Austria segment were larger, but the Germany coverage was strong and the data quality was consistently accurate.”
“We provide customer service analytics and quality assurance automation that integrates with Oracle CX Service, and the ability to identify and reach Oracle Service Cloud users specifically was essential to our go-to-market strategy. ELP Data gave us direct access to Contact Centre Directors and CX Technology Managers at large Oracle Service Cloud deployments across North America and Western Europe. The data quality was excellent, the delivery was rapid, and the ROI from our outbound campaign was outstanding. We generated a strong pipeline of qualified opportunities in the first 30 days of the campaign and have since expanded our ELP Data subscription to additional Oracle technology lists.”
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