List of Companies Using Freshworks in 2026 — 48,664 Verified Customers
Connect with decision-makers at companies running Freshworks. ELP Data's verified Freshworks contact database gives your sales and marketing team direct access to 48,664 organisations using Freshworks worldwide.
Freshworks is a San Francisco-based SaaS company founded in 2010 in Chennai, India — originally launched as Freshdesk. Today it is a global Customer Engagement Platform deployed by 48,664 companies worldwide. The Freshworks suite spans CRM (Freshsales), helpdesk and customer support (Freshdesk), IT service management (Freshservice), marketing automation (Freshmarketer), and HR management (Freshteam). Freshworks IPO'd on Nasdaq in September 2021 and serves over 60,000 companies globally. Organisations across Technology/SaaS, Retail/eCommerce, Financial Services, Healthcare, and Professional Services represent the strongest user base, making Freshworks contacts a high-value segment for complementary solution providers, implementation partners, and specialist consulting firms targeting this technology community.
ELP Data's verified Freshworks users list gives your sales and marketing team direct access to 48,664 confirmed companies running Freshworks in their technology stack. Each record is verified to 97% accuracy with quarterly data refreshes and includes the contact's full name, direct email address, phone number, LinkedIn profile URL, job title, seniority level, company name, company size, industry classification, annual revenue band, and geographic location — everything your team needs to run a targeted outreach campaign from day one.
The typical Freshworks buyer and decision-maker profile includes CX Director, Head of Customer Support, VP Sales, IT Manager, CRM Admin — professionals with direct budget authority and technology purchasing influence at their organisations. These contacts are actively evaluating software solutions, services, and tools that integrate with, extend, or complement their existing Freshworks environment, making them highly receptive to relevant B2B outreach from vendors who understand the Freshworks ecosystem and the challenges it presents.
Companies that purchase the Freshworks users list from ELP Data use it for a wide range of B2B sales and marketing campaigns: selling complementary CRM integrations and customer engagement platform extensions, offering Freshworks implementation and customisation consulting services, promoting training and certification programmes, running account-based marketing campaigns segmented by industry vertical or company revenue, targeting companies approaching contract renewal cycles, and executing competitive displacement campaigns. The list can be filtered by country, company size, revenue band, industry vertical, job title, and seniority level to precisely match your ideal customer profile.
Freshworks users face specific challenges that make them receptive to vendors, consultants, and service providers who understand their customer engagement environment.
Freshworks deployments span helpdesk, CRM, ITSM, and marketing tools. Integration middleware, unified data platforms, and customer data platforms that consolidate Freshworks signals find strong demand from CX and IT leaders.
Mid-market companies moving to Freshsales from legacy CRM systems require data migration expertise, clean-up services, and change management consulting to ensure smooth transitions and user adoption.
Freshdesk users handling support across email, chat, social, and telephony need unified routing, AI-assisted triage, workforce management, and analytics tools that sit alongside the core Freshdesk platform.
Many Freshworks customers run only one or two products in the suite. Vendors offering adjacent modules — Freshservice for IT, Freshmarketer for demand gen — or independent complementary tools find a highly receptive audience.
These are the most common reasons B2B teams target Freshworks users with ELP Data.
Target CX Directors and VP Sales at Freshworks companies with sales intelligence, revenue forecasting, e-signature, proposal automation, and CPQ tools that integrate directly with Freshsales and Freshdesk workflows.
Sell customer service skills programmes, Freshdesk platform training, and team lead coaching to Heads of Customer Support at mid-market companies scaling their support operations on Freshworks.
Offer iPaaS platforms, native connectors, and custom API development services to IT Managers and CRM Admins who need Freshworks to communicate reliably with ERP, e-commerce, and billing systems.
Target CRM Admins and RevOps teams with contact enrichment, company data quality, duplicate management, and data governance tools that improve the accuracy of records flowing through Freshsales and Freshdesk.
A verified sample of companies using Freshworks in 2026 — from ELP Data's database of 48,664+ confirmed Freshworks customers. Every record includes direct email, phone, LinkedIn, job title, and firmographics.
| Company | Job Title | Industry | Location | |
|---|---|---|---|---|
| Swiggy | Head of CX | Food Tech | Bengaluru, India | h***@swiggy.in |
| Dunzo | VP Customer Success | Quick Commerce | Bengaluru, India | v***@dunzo.in |
| PhonePe | CRM Administrator | Fintech | Pune, India | c***@phonepe.com |
| Byju's | IT Director | EdTech | Bengaluru, India | i***@byjus.com |
| Marico Ltd | Customer Support Manager | FMCG | Mumbai, India | c***@marico.com |
Sample data shown for illustration. Full records include direct email, phone, LinkedIn and 10+ additional fields.
Understanding which industries drive Freshworks adoption helps you prioritise outreach to the most relevant company profiles within the 48,664 organisations in this list.
These are the specific roles that buy, implement, and manage Freshworks — the contacts included in this list.
Our Freshworks users list covers companies across all revenue bands — from fast-growing SMBs to Fortune 500 enterprises.
Growing companies adopting Freshworks for the first time
Established businesses scaling Freshworks across departments
Complex organisations with multi-entity Freshworks deployments
Fortune 500 and multinational Freshworks installations
Four proven channels to reach Freshworks decision-makers and drive pipeline.
Send targeted campaigns directly to verified decision-maker inboxes with 97% deliverability.
Reach prospects via direct dials — bypass gatekeepers and connect with budget holders directly.
Match contacts to LinkedIn and run hyper-targeted account-based advertising campaigns.
Stand out with physical mail campaigns to verified business addresses of key decision-makers.
Any B2B organisation targeting companies that run Freshworks as part of their technology stack.
Sell complementary tools and integrations to existing users
Win implementation, customisation and rollout projects
Offer advisory, optimisation and migration services
Upsell and cross-sell through established relationships
Deliver specialist training programmes to user organisations
Run competitive displacement and switching campaigns
Place certified consultants and specialists
Target on-premise users evaluating cloud upgrades
Sell complementary reporting and analytics tools
Offer ongoing support, maintenance and managed services
Every Freshworks contact in your list includes these verified data fields, delivered in a clean CSV or Excel file within 24 hours.
Freshworks is a widely adopted customer engagement and CRM platform used by tens of thousands of organisations worldwide to manage customer support, sales pipelines, IT service delivery, marketing campaigns, and HR workflows from a single integrated suite. Companies that have deployed Freshworks span every major industry sector including Technology/SaaS, retail, financial services, healthcare, and professional services. The installed base of Freshworks users represents one of the most commercially valuable B2B audiences available to technology vendors, professional services firms, and specialist consultancies seeking to sell to organisations that have already made substantial investments in customer engagement technology and demonstrated a commitment to SaaS adoption.
Founded in 2010 in Chennai, India and headquartered today in San Francisco, Freshworks began as Freshdesk — a cloud helpdesk designed to disrupt the expensive legacy customer support market. Over the following decade, the company expanded its suite to cover the full customer and employee lifecycle: Freshsales for CRM, Freshservice for ITSM, Freshmarketer for marketing automation, and Freshteam for HR. Freshworks IPO'd on Nasdaq in September 2021, becoming one of the most successful enterprise SaaS listings from South Asia and cementing its position as a globally recognised brand serving over 60,000 organisations.
The decision to implement Freshworks is typically made at the senior management level, involving the Chief Customer Officer, VP of Sales, Head of IT, or CX Director who will use the system day-to-day. This management-level sponsorship means that the Freshworks user base is disproportionately concentrated at organisations with a clear mandate to improve customer experience, reduce support costs, and consolidate fragmented point solutions onto a single platform. Vendors selling to Freshworks users are reaching decision-makers who understand SaaS onboarding cycles and are accustomed to evaluating technology on speed-to-value rather than feature completeness alone.
The Freshworks ecosystem is supported by a growing community of implementation partners, certified consultants, marketplace app developers, and integration specialists who help organisations configure, customise, and maximise their Freshworks investment. This ecosystem creates significant B2B market opportunities for companies selling complementary solutions, native marketplace integrations, data migration services, workflow automation tools, and advanced analytics capabilities that extend the value of existing Freshworks deployments well beyond the out-of-the-box configuration.
Organisations running Freshworks represent ideal B2B prospects for multiple categories of technology vendors and professional services firms. Companies that have invested in implementing Freshworks have demonstrated their willingness to commit organisational resources to improving customer experience and sales productivity, making them predisposed to evaluating adjacent and complementary solutions that enhance, extend, or integrate with their existing platform. The presence of Freshworks in an organisation is a reliable predictor of customer-centricity, SaaS investment appetite, and procurement sophistication that makes these accounts consistently more productive outreach targets than the general business population.
Integration and connectivity vendors offering tools that connect Freshworks to other enterprise systems — ERP platforms, billing systems, data warehouses, analytics tools, or e-commerce platforms — find that Freshworks users represent their highest-converting target audience in the mid-market segment. Every organisation running Freshworks needs to integrate it with at least some of the other systems in their technology stack, creating universal demand for integration middleware, API management tools, data synchronisation platforms, and custom connector development services among Freshworks users.
Data quality, data enrichment, and data governance vendors find that Freshworks implementations create predictable demand for their services at multiple stages of the customer lifecycle. Pre-implementation data migration projects require specialist expertise in cleaning, deduplicating, and transforming data from legacy CRM and helpdesk systems into the data models required by Freshworks. Post-implementation data quality management requires ongoing tools and processes that prevent contact record degradation as sales reps manually update fields. Multi-system data governance becomes essential as Freshworks joins an existing landscape of other enterprise systems that must maintain consistent customer and account master data definitions.
Training, certification, and professional development providers have a large and recurring market among Freshworks users. Customer support software typically requires substantial agent training at initial deployment, followed by ongoing training for new starters, refresher courses for existing agents, and advanced training for team leads and administrators. In addition to frontline agent training, Freshworks creates demand for sales training programmes, CRM administrator certifications, and executive coaching that helps customer experience leaders maximise the strategic value of their platform investment. ELP Data provides direct access to training decision-makers at Freshworks user organisations who are responsible for planning and procuring these training investments.
The technology ecosystem surrounding Freshworks includes hundreds of certified marketplace apps, independent software vendors, and specialty solution providers who have built products and services specifically designed to work with the Freshworks suite. The Freshworks Marketplace lists over one thousand apps spanning telephony, e-commerce, analytics, project management, payments, and collaboration tools that extend the native capabilities of Freshdesk, Freshsales, and Freshservice. This ecosystem creates significant cross-selling opportunities for vendors who serve complementary needs within the same technology stack, as companies deploying Freshworks are simultaneously evaluating and purchasing adjacent tools from the broader marketplace.
Telephony and contact centre vendors have a significant opportunity within the Freshworks user base as Freshdesk supports native integrations with over twenty VoIP and CCaaS providers. Organisations using Freshdesk for multichannel support are actively evaluating cloud telephony, call recording, voice analytics, and workforce management solutions that sit alongside their helpdesk deployment. Vendors who can demonstrate pre-built Freshdesk integrations and fast deployment timelines consistently outperform competitors who require custom integration work.
Analytics and business intelligence vendors find Freshworks users to be among their most receptive target audiences because the data generated by customer engagement platforms like Freshworks has significant untapped analytical value that standard reporting dashboards often fail to fully exploit. Advanced analytics platforms, customer journey analytics tools, predictive churn models, and self-service BI solutions that connect seamlessly to Freshworks data and surface actionable insights for customer success and sales leaders command premium positioning and strong pipeline conversion rates within the Freshworks user community.
AI and automation vendors focusing on customer service automation find that Freshworks deployments represent a particularly receptive audience. Chatbot platforms, AI-powered ticket triage systems, automated resolution tools, and intelligent routing engines that reduce first-response times and deflect repetitive tickets align perfectly with the cost reduction and CSAT improvement objectives that drive most Freshworks purchasing decisions. Vendors who can demonstrate measurable deflection rates and CSAT improvements at comparable Freshworks user organisations achieve the highest conversion rates from their outreach campaigns.
The decision-makers within Freshworks user organisations who are most relevant to B2B outreach campaigns vary by the specific solution category being sold. For technology extensions and integrations into Freshdesk, the primary decision-makers are the Head of Customer Support, CX Director, and the IT Manager or CRM Admin responsible for the Freshworks implementation. These buyers evaluate solution compatibility, implementation complexity, marketplace app ratings, and support quality. For consulting and professional services, the primary decision-makers are the VP of Customer Success, Chief Customer Officer, and the COO at smaller organisations.
Sales and revenue leaders at Freshworks user organisations are increasingly important decision-makers for CRM-adjacent technology solutions. The VP of Sales, Sales Operations Manager, and Revenue Operations Director are directly evaluating and selecting tools that integrate with Freshsales to improve pipeline visibility, forecast accuracy, sales productivity, and deal velocity. Reaching these revenue-focused buyers with messaging tailored to their specific quota attainment and pipeline management challenges is essential for vendors selling sales intelligence, prospecting, e-signature, or CPQ solutions.
IT and technical buyers at Freshworks user organisations become primary decision-makers for infrastructure-level solutions including integration platforms, API management tools, security and compliance add-ons, and data governance systems. IT Managers and CRM Admins at mid-market Freshworks deployments often act as the technical gatekeepers for any new SaaS tool that requires integration with the core Freshworks platform, making their endorsement essential for successfully closing deals with the business sponsor. Vendors who invest in building relationships with both the business sponsor and the technical gatekeeper consistently achieve faster sales cycles and higher win rates.
The C-suite at Freshworks user organisations is relevant for high-value, strategic-level conversations about customer experience transformation, major platform investments, and enterprise-wide CX programmes that require board-level visibility and executive sponsorship. CEOs and CFOs at mid-market Freshworks user companies are often directly involved in decisions to expand the Freshworks suite or migrate to a competing platform, particularly when the investment represents a significant portion of the annual technology budget. Building relationships with C-suite contacts at Freshworks user organisations enables vendors to position themselves as strategic CX partners rather than point solution vendors.
The global installed base of Freshworks users encompasses organisations from small businesses to large enterprises across every major industry sector and geography. The mid-market segment — companies with revenues between ten million and five hundred million dollars and support teams of ten to two hundred agents — represents the core of the Freshworks installed base and the fastest-growing segment as the platform has expanded its enterprise capabilities through continuous product investment. ELP Data's coverage of 48,664 verified Freshworks user organisations captures the commercially most relevant portion of this installed base for B2B outreach purposes.
Geographic distribution of Freshworks users reflects the platform's origins in South Asia and its subsequent global expansion. India and the broader Asia Pacific region represent the largest single geography for Freshworks deployments, with particular density in India's rapidly growing SaaS, fintech, edtech, and consumer internet sectors. North America and Europe represent the second and third largest markets respectively, with adoption concentrated in fast-growing technology companies, D2C brands, and professional services firms that require a cost-effective alternative to Salesforce Service Cloud or Zendesk Suite.
Industry concentration within the Freshworks user base creates specialised sub-segments that vendors can target with highly relevant messaging. Technology and SaaS companies represent the largest vertical at 28% of the user base, reflecting Freshworks' deep penetration within the B2B software industry where customer success and support are core competitive differentiators. Retail and eCommerce at 20% is the second largest vertical, driven by the need for omnichannel customer support across email, chat, social, and voice. Financial services, healthcare, and professional services round out the top five verticals, each with distinct compliance and workflow requirements that create targeted solution opportunities.
The growth trajectory of the Freshworks user base creates ongoing opportunity for vendors to reach newly converted customers who are in the active implementation and optimisation phases of their deployment journey. New Freshworks customers are simultaneously evaluating multiple categories of adjacent technology and professional services as they configure their first deployment, making the first six to twelve months post-contract the highest-opportunity window for complementary vendor engagement. ELP Data maintains up-to-date records of new Freshworks adoption across its database, enabling vendors to reach newly converted customers during this critical high-opportunity period.
An effective sales strategy for reaching Freshworks users begins with understanding the specific use case your solution addresses and the specific audience segment within the Freshworks user community most likely to have that need. Not all Freshworks users are equally relevant to every vendor — the relevance of a given Freshworks user organisation as a sales target depends on factors including the specific Freshworks products deployed, the organisation's industry, size, geography, current technology stack, and the customer experience maturity level. Building a precise ideal customer profile within the Freshworks user community and filtering your outreach list accordingly consistently produces better results than broad outreach to all Freshworks users regardless of fit.
Personalised, context-aware outreach to Freshworks user decision-makers significantly outperforms generic product pitches. The most effective outreach messages to Freshworks users demonstrate specific knowledge of the recipient's platform context — referencing the Freshdesk or Freshsales deployment, relevant integration requirements, known configuration challenges, or specific Freshworks feature gaps that your solution addresses. This level of contextual personalisation is possible when your outreach list includes both contact information and firmographic data about the target organisation's technology stack, allowing you to craft messages that speak directly to the recipient's specific situation rather than sending a generic pitch about your product category.
Multi-channel outreach combining email, LinkedIn, and telephone consistently outperforms single-channel approaches when targeting Freshworks user decision-makers. A coordinated sequence that begins with a targeted email, follows up with a LinkedIn connection request referencing your solution's relevance to Freshworks users, and concludes with a direct phone call from a sales representative captures significantly more responses than relying on email alone. ELP Data provides direct email addresses, LinkedIn profile URLs, and direct phone numbers for contacts at Freshworks user organisations, enabling this comprehensive multi-channel approach without requiring separate data enrichment steps.
Event-based marketing targeting Freshworks user communities through industry conferences, customer experience summits, and Freshworks' own user community events creates high-quality pipeline opportunities with a target audience already gathered around their common technology interest. Many enterprise technology platforms host annual user conferences that bring together thousands of customers and prospects, creating ideal environments for vendors to demonstrate complementary solutions, build relationships with decision-makers, and generate qualified leads. ELP Data contact lists can be used to pre-qualify registered attendees at Freshworks user events and prioritise your team's engagement time with the most strategically relevant contacts.
Organisations running Freshworks commonly face implementation and optimisation challenges that create ongoing demand for external expertise and specialised tools. Data migration from legacy CRM and helpdesk systems — particularly Zendesk, Salesforce Service Cloud, or on-premise ticketing systems — requires specialist expertise in mapping custom fields, preserving ticket history, and migrating contact records without data loss. Configuration complexity for advanced workflows in Freshdesk — custom ticket statuses, SLA policies, automated escalation rules, and omnichannel routing logic — frequently exceeds the capabilities of internal IT teams without prior Freshworks implementation experience.
Integration complexity is among the most frequently cited challenges reported by Freshworks user organisations. Mid-market companies running Freshworks alongside Shopify, Stripe, Jira, Slack, NetSuite, or other core business systems need reliable, low-latency integrations that keep customer data synchronised across platforms without manual intervention. Building and maintaining these integrations requires either dedicated internal development resources or ongoing relationships with experienced iPaaS vendors and Freshworks integration partners. Vendors who offer pre-built, maintained integrations between Freshworks and other commonly used mid-market platforms consistently command premium pricing and strong conversion rates within the Freshworks user community.
Agent productivity and ticket deflection are persistent operational challenges at growing Freshworks organisations as ticket volumes scale faster than headcount. Customer support leaders at Freshworks companies are under constant pressure to improve first-response times, reduce average handle time, increase first-contact resolution rates, and deflect a higher proportion of inbound volume to self-service channels — all without proportionally increasing headcount costs. This creates strong and recurring demand for AI-powered triage tools, conversational chatbots, intelligent knowledge base management systems, and predictive routing platforms that work within the Freshdesk environment.
Reporting and analytics limitations within Freshworks' standard reporting module create demand for more sophisticated analytics solutions among data-driven customer experience teams. Out-of-the-box Freshworks reports cover standard operational metrics well but fall short when teams need cross-channel journey analysis, cohort-based CSAT trending, predictive churn indicators, or custom dashboards combining CRM and support data in a single view. Analytics vendors who can deliver these capabilities through a pre-built Freshworks data connector consistently find strong demand and fast sales cycles among analytically mature Freshworks users.
ELP Data maintains one of the most comprehensive databases of verified contacts at Freshworks user organisations available in the B2B data market. Our coverage spans organisations of all sizes — from small businesses running Freshdesk Sprout on a handful of agent seats to large enterprises with complex, multi-product Freshworks deployments supported by dedicated IT and CX operations teams. Each contact record in our Freshworks user database includes the individual's name, verified business email address, direct phone number, job title, seniority level, and LinkedIn profile URL, combined with firmographic data about their organisation including company size, industry, headquarters location, and annual revenue range.
Our Freshworks user contact data is refreshed through a continuous verification cycle that updates contact records as individuals change roles, companies, or contact information. The SaaS and technology industry — which accounts for 28% of the Freshworks user base — has particularly high employee mobility, meaning contact data for technology company employees requires more frequent validation than contacts at traditional enterprise organisations. ELP Data's continuous refresh process ensures that our Freshworks user contact database maintains the accuracy levels your campaigns require even within the most dynamic industry segments.
The firmographic data accompanying each Freshworks user contact in the ELP Data database enables targeting precision that generic contact lists simply cannot provide. In addition to standard company size and geography filters, ELP Data allows you to filter Freshworks user contacts by specific product deployment (Freshdesk vs Freshsales vs Freshservice), technology stack attributes, and industry sub-segment classifications that help you identify the most relevant organisations within the broader Freshworks user community for your specific solution. This targeting depth enables account-based marketing programmes that prioritise your highest-value target accounts while still reaching a broad enough audience to generate meaningful pipeline volume.
ELP Data provides a free sample of Freshworks user contacts before any purchase commitment, allowing you to independently verify the quality and relevance of our data for your specific targeting requirements. Request your free sample by contacting our data team at elpdata.com/contact-us with your targeting criteria, and we will deliver a representative sample of verified Freshworks user contacts within twenty-four hours. Our data specialists are available to discuss your specific requirements, confirm available contact counts within your ideal customer profile, and recommend the optimal targeting parameters for your outreach campaign.
B2B vendors who have used the ELP Data Freshworks user contact database for targeted outreach campaigns consistently report strong return on investment compared to alternative lead generation approaches. The combination of high data accuracy, precise targeting capability, and comprehensive contact information that ELP Data provides translates directly into better campaign metrics across every stage of the funnel. Higher email deliverability rates mean more messages reach active inboxes. Better targeting relevance means more recipients find the message relevant to their current customer experience or CRM challenge. More complete contact information means sales teams can follow up across multiple channels without additional data sourcing steps.
A representative campaign using the ELP Data Freshworks user contact database targeting Heads of Customer Support and CX Directors at mid-market technology and retail companies in Asia Pacific and North America typically achieves email deliverability above ninety-six percent, open rates between eighteen and twenty-six percent for personalised outreach sequences, and reply rates between four and eight percent. At a list size of two thousand five hundred targeted contacts, these metrics generate between one hundred and two hundred replies, of which fifty to seventy-five percent represent qualified positive responses that merit sales follow-up. The resulting fifty to one hundred and fifty qualified conversations per campaign cycle create substantial pipeline value that far exceeds the investment in quality contact data.
The total cost of outreach campaigns using ELP Data contact data is significantly lower than equivalent pipeline generation through digital advertising, trade show attendance, or content marketing programmes when measured on a cost-per-qualified-meeting basis. Digital advertising to customer experience and CRM decision-makers typically costs thirty to eighty dollars per click, with one to three percent conversion to qualified lead, yielding cost-per-qualified-meeting of five hundred to three thousand dollars. ELP Data contact list campaigns consistently achieve cost-per-qualified-meeting below two hundred and fifty dollars when executed with quality personalised outreach sequences, representing five to twenty times better efficiency than digital advertising for the same target audience.
Long-term customers who use ELP Data for ongoing pipeline development rather than one-time campaigns report compounding returns as their targeting models become more refined, their outreach messaging improves based on response data, and their sales teams develop expertise in converting Freshworks user contacts through the entire sales cycle. The accumulated customer success stories, implementation case studies, and reference contacts from Freshworks user customers also contribute to a growing flywheel effect where successful customers become references that accelerate future sales cycles with new Freshworks user prospects.
Starting your outreach programme to Freshworks user organisations with ELP Data is straightforward and fast. Contact our team at elpdata.com/contact-us with your targeting requirements — the specific role titles, company sizes, industries, geographies, and Freshworks products you want to focus on — and we will provide an immediate count of available verified contacts matching your criteria from our Freshworks user database. This count is provided free of charge with no purchase obligation, giving you a clear picture of the addressable market available through ELP Data before making any commitment.
Our free sample programme allows you to receive and independently test a representative selection of twenty-five to fifty Freshworks user contacts matching your targeting criteria before purchasing a full list. Use the sample contacts to verify email deliverability in your email platform, confirm the accuracy of job titles and company names, and assess the relevance of the contacts to your specific outreach requirements. Clients who test our samples consistently confirm deliverability rates above ninety-five percent and proceed to full list purchases with confidence in the quality of their investment.
Full list delivery is completed within twenty-four hours of order confirmation, with expedited four-hour delivery available for urgent campaign launches. All contact data is delivered as an Excel spreadsheet or CSV file with standardised column headers that map directly to import templates for Salesforce, HubSpot, Marketo, Outreach, Salesloft, Apollo, and all other major CRM and sales engagement platforms. Our technical support team provides assistance throughout the import and integration process to ensure your campaign launches without technical delays.
ELP Data offers flexible purchasing options including one-time list purchases for specific campaigns, quarterly data refresh subscriptions for ongoing pipeline development programmes, and enterprise data partnerships for organisations with large-scale, continuous outreach requirements. Contact our team to discuss which purchasing model best fits your current and planned outreach volumes and budget structure. All purchases are backed by our ninety-seven percent accuracy guarantee with replacement contact policy for any contacts that fail deliverability verification within ninety days of purchase.
Freshworks is deployed across a diverse range of industries and business scenarios, each creating unique opportunities for vendors offering complementary solutions, integration services, and specialist expertise. Technology and SaaS companies deploy Freshworks to manage customer onboarding journeys, multi-tier technical support, renewal and expansion workflows, and internal IT service desks from a single integrated platform. Retail and eCommerce companies use Freshdesk to coordinate post-purchase support across email, live chat, social media, and phone channels while using Freshsales to manage wholesale and B2B sales pipelines. Financial services firms implement Freshworks to deliver compliant customer service workflows with audit trails, role-based access controls, and SLA management that satisfy regulatory requirements.
Healthcare organisations deploy Freshservice for ITSM to manage clinical IT support, device management, and software request workflows across distributed hospital networks and clinic locations. Professional services firms including consulting companies, law firms, and marketing agencies use Freshsales and Freshdesk together to manage new business development, client onboarding, project support, and account management from a unified customer record. Fast-growing consumer internet companies — particularly in India and Southeast Asia — have adopted Freshworks at scale to handle the extraordinary support volumes generated by their rapidly expanding user bases, making APAC one of the platform's most important and densely populated markets.
The diversity of industry verticals within the Freshworks user base creates rich segmentation opportunities for vendors who can tailor their messaging to the specific operational context of each industry. A vendor selling AI-powered ticket deflection will resonate differently with a D2C e-commerce brand managing returns enquiries than with a B2B SaaS company handling technical support escalations. ELP Data's industry filtering capabilities enable precisely targeted campaigns that speak to the specific challenges and KPIs most relevant to each industry segment within the 48,664 Freshworks user organisations in the database.
Several concurrent macro trends are accelerating Freshworks adoption and driving adjacent technology investment within the Freshworks user community. The customer experience imperative — the recognition that CX has become the primary competitive differentiator in saturated markets — is driving organisations of all sizes to invest in modern, cloud-native customer engagement platforms that replace legacy ticketing systems and fragmented point solutions. Freshworks benefits directly from this trend as the affordable, fast-to-deploy alternative to expensive enterprise CRM and service cloud platforms for organisations that need modern CX capabilities without enterprise price tags.
Artificial intelligence integration is transforming customer support and CRM workflows at Freshworks organisations. Freshworks has invested heavily in its Freddy AI layer, embedding AI-powered ticket triage, sentiment analysis, auto-reply suggestions, and conversation summaries across the Freshdesk and Freshsales platforms. This AI investment creates both complementary technology opportunities — for vendors offering more specialised AI capabilities that integrate with Freddy AI — and competitive displacement opportunities for vendors with more advanced AI that can demonstrate measurably better outcomes on key support metrics.
The shift to remote and distributed work has accelerated cloud adoption among mid-market organisations, benefiting Freshworks significantly as companies replace on-premise IT service management and helpdesk tools with cloud-hosted alternatives. Freshservice in particular has seen strong adoption from IT teams managing distributed workforces who need a scalable, browser-accessible ITSM platform that works equally well for remote employees as for on-site staff. Vendors offering endpoint management, identity and access management, or remote IT support tools that integrate with Freshservice find a particularly receptive and rapidly growing audience within the broader Freshworks user base.
Data privacy and compliance requirements are increasingly influencing technology purchasing decisions at Freshworks user organisations, particularly in regulated industries like financial services and healthcare. GDPR compliance for customer data stored in Freshdesk, PCI DSS requirements for payment data referenced in support tickets, and HIPAA considerations for healthcare organisations using Freshservice are driving demand for data governance tools, privacy management platforms, and compliance automation solutions that integrate with Freshworks and help organisations demonstrate regulatory adherence across their customer engagement infrastructure.
Reaching the right decision-makers at Freshworks user organisations requires a combination of accurate contact data, precise targeting capabilities, and deep understanding of the buying dynamics within the customer engagement software community. Generic B2B databases that lack technology stack information, product-level filtering, and verified contact accuracy consistently underperform for Freshworks-specific outreach because they force sales teams to spend significant time and effort identifying relevant contacts within their target accounts rather than engaging qualified prospects with tailored messaging.
ELP Data addresses every one of these challenges by providing verified contact information paired with rich firmographic and technographic data that enables the most precisely targeted Freshworks user outreach available in the B2B data market. Our database includes confirmed technology stack information for hundreds of CRM and customer support platforms, allowing you to build lists of organisations that use specific Freshworks products and filter those lists by industry, company size, geography, and job title to reach exactly the decision-makers you need with your specific solution message. The result is outreach campaigns that feel highly relevant and personalised to recipients rather than generic and intrusive.
The free sample programme ELP Data offers allows you to verify our contact quality and targeting precision before committing to any purchase. Request your sample today by visiting elpdata.com/contact-us, providing your targeting criteria, and receiving a representative sample of verified Freshworks decision-maker contacts within twenty-four hours. Join the hundreds of technology vendors, professional services firms, and enterprise software companies who rely on ELP Data for their most important B2B outreach programmes and experience firsthand why ELP Data is the trusted choice for customer engagement platform contact data.
The Freshworks users email list powers multiple B2B marketing channels. Here is how sales and marketing teams put it to work.
Upload the Freshworks contact list directly into HubSpot, Mailchimp, Salesloft, or Outreach and run targeted email sequences. Segment by industry, company size, or job title to personalise messaging around the prospect's Freshworks environment. Decision-makers who already use Freshworks respond significantly better to messaging that acknowledges their tech stack and presents a clear integration or uplift story.
Each record in the Freshworks users list includes a verified direct dial phone number. Your sales development reps can call decision-makers at Freshworks companies without going through a switchboard. Filter by geography or company size to build territory-specific call lists for each SDR on your team. Direct dials dramatically increase connect rates compared to corporate main lines.
Upload the Freshworks email list as a custom audience on LinkedIn, Facebook, or Google to serve targeted ads directly to Freshworks decision-makers. LinkedIn Matched Audiences and Google Customer Match are particularly effective for enterprise tech audiences. Running paid ads in parallel with cold email and calling creates multi-touch campaigns that significantly lift reply rates and brand recall before your first conversation.
Use verified company addresses from the Freshworks users list to run direct mail campaigns — physical mailers, executive gift programmes, or personalised event invitations sent to decision-makers at Freshworks companies. In a world saturated with digital noise, a well-targeted piece of physical mail to a Freshworks executive stands out. Direct mail works especially well as part of an ABM programme targeting high-value enterprise accounts.
The Freshworks email list is built for any B2B organisation that sells to, competes with, or partners with Freshworks user companies.
If your product integrates with, competes with, or complements Freshworks, the installed base is your primary addressable market. Every company in this list is a confirmed Freshworks user — a pre-qualified prospect who already understands the problem you solve.
Freshworks implementation firms, system integrators, and specialist consultants use this list to reach companies that are deploying, upgrading, or migrating from Freshworks. These are active projects with real budget attached.
B2B marketing agencies running campaigns for tech clients use the Freshworks users list to build targeted prospect pools. The list supports email campaigns, paid social audiences, programmatic advertising, and event invitation programmes.
Account executives at enterprise software companies use the Freshworks list to build territory prospect sets, identify expansion opportunities at existing accounts, and find net-new companies in their ICP that are confirmed Freshworks users.
Companies offering Freshworks training courses, certification programmes, and professional development use this list to reach the professionals and organisations that need to upskill their teams on the platform.
If you offer a product that replaces or upgrades Freshworks, the installed base is your highest-value cold outreach target. These companies have already validated the problem — the only question is whether your solution is a better fit.
How the Freshworks installed base is distributed across company size tiers — from fast-growing SMBs to global enterprise accounts.
1–499 employees
Small and mid-size businesses adopting Freshworks for operational efficiency and competitive growth.
500–4,999 employees
Mid-market organisations running Freshworks as a core platform — the highest concentration in the installed base.
5,000+ employees
Large enterprises and Fortune 500 companies with deep Freshworks deployments and multiple decision-maker contacts per account.