A cloud-based customer engagement platform offering CRM, helpdesk, and ITSM solutions, widely adopted by technology companies and growing businesses globally.
Free sample · 18,642+ companies · 24hr delivery
Freshworks is a leading CRM Software platform currently deployed by 18,642+ companies worldwide. A cloud-based customer engagement platform offering CRM, helpdesk, and ITSM solutions, widely adopted by technology companies and growing businesses globally. Organizations across Technology, Financial Services, Healthcare represent the strongest user base, making Freshworks contacts a high-value segment for complementary solution providers, implementation partners, and specialist consulting firms.
ELP Data's verified Freshworks users list gives you direct access to 18,642+ confirmed companies running Freshworks in their technology stack. Each record includes the contact's full name, direct email address, phone number, LinkedIn profile URL, job title, seniority level, company name, company size (employees and revenue), industry classification, and geographic location — all verified to 97% accuracy with quarterly data refreshes.
The typical Freshworks buyer and decision-maker profile includes VP Sales, Customer Success Manager, CRM Administrator — professionals with direct budget authority and technology purchasing influence at their organisations. These contacts are actively evaluating software solutions that integrate with, extend, or complement their existing Freshworks environment, making them highly receptive to targeted B2B outreach from relevant vendors and service providers.
Companies that purchase the Freshworks users list from ELP Data use it for a wide range of B2B sales and marketing campaigns: selling complementary software integrations, offering Freshworks implementation and customisation consulting, promoting training and certification programmes, running account-based marketing (ABM) campaigns by industry or company size, and competitive displacement targeting. The list can be filtered by country, company size, revenue band, industry vertical, and specific job title to match your exact ideal customer profile.
The Freshworks installed base spans companies of every size — from fast-growing mid-market firms to Fortune 500 enterprises with global deployments. This diversity means the list serves multiple go-to-market motions simultaneously: enterprise sales teams can filter for companies with 5,000+ employees and specific industry codes, while SMB-focused vendors can target the long tail of smaller organisations that have adopted Freshworks for the first time. Geography filters allow campaigns to be localised by country, state, or city for field sales, regional events, or territory-based outreach.
ELP Data sources Freshworks install data from technology job postings, LinkedIn technology signals, integration partner directories, software review platforms, and verified firmographic databases — then cross-references every record against live business registries and direct email verification tools. The result is a list that reflects who is actually running Freshworks today, not who ran it two years ago. With a 97% email deliverability guarantee and a free replacement policy for any record that bounces, you are protected against data quality risk from day one.
Customer Relationship Management (CRM) software helps businesses manage interactions with current and potential customers. CRM platforms centralize contact data, sales pipelines, customer service records, and marketing campaigns. They are used by sales, marketing, and customer success teams to drive revenue and improve customer satisfaction.
Over 2.5 million companies use CRM software globally
Salesforce holds approximately 19% of the global CRM market share
CRM adoption rates are highest in technology, financial services, and healthcare
The global CRM software market is valued at over $70 billion
These are the most common reasons B2B teams target Freshworks users with ELP Data.
Target VP of Sales and CRM Administrators at companies using specific CRM platforms with tailored messaging.
Sell CRM integrations, data enrichment tools, or sales enablement software to CRM administrators.
Offer CRM implementation, customization, and training services to companies adopting new platforms.
Target companies using competitor CRM platforms with migration offers and competitive analysis.
| Full Name | Job Title | Company | Industry | Location | |
|---|---|---|---|---|---|
| Natalie Brooks | VP Sales | Zendesk | Technology | San Francisco, CA | n***@zendesk.com |
| Rahul Kapoor | Customer Success Manager | HDFC Bank | Financial Services | Mumbai, India | r***@hdfcbank.com |
| Jessica Lambert | CRM Administrator | DaVita Inc | Healthcare | Denver, CO | j***@davita.com |
| Marcus Johnson | Director of Support | Wayfair | Retail | Boston, MA | m***@wayfair.com |
| Elena Petrov | CEO | Kinaxis | Manufacturing | Ottawa, Canada | e***@kinaxis.com |
Sample data shown for illustration. Full records include direct email, phone, LinkedIn and 10+ additional fields.
Contact counts are calculated from 18,642+ total verified companies in this list.
| Region / Country | Companies | Share | |
|---|---|---|---|
| 🇺🇸 North America | 8,389+ | 45% | |
| 🇪🇺 Europe | 5,593+ | 30% | |
| 🌏 Asia Pacific | 3,356+ | 18% | |
| 🌎 Latin America | 746+ | 4% | |
| 🌍 Middle East & Africa | 559+ | 3% |
How 18,642+ verified contacts are distributed across decision-maker roles.
| Job Title | Contacts Available | Share | |
|---|---|---|---|
| VP Sales | 4,474+ | 24% | |
| Customer Success Manager | 4,101+ | 22% | |
| CRM Administrator | 3,356+ | 18% | |
| Director of Support | 2,983+ | 16% | |
| IT Director | 2,237+ | 12% | |
| CEO | 1,491+ | 8% |
Freshworks users face specific challenges that make them receptive to vendors, consultants and service providers.
Rapidly growing companies need helpdesk and CRM tools that scale without requiring large IT teams to administer.
Customers expect seamless support across email, chat, phone, and social — unified in a single platform.
Disconnected CRM and helpdesk tools create friction between sales and customer success teams.
Companies seeking Salesforce alternatives need enterprise-grade features at a more accessible price point.
These are the specific roles that buy, implement and manage Freshworks — the contacts in this list.
Every record in our Freshworks users list goes through a 4-step verification process before delivery.
We source Freshworks user data from 50+ premium B2B data providers, technology install signals, firmographic databases, and public business records.
Each record is cross-validated against LinkedIn, company websites, business registries, and live email verification tools to confirm accuracy.
Our data team refreshes all Freshworks contacts quarterly. Bounced emails, job changes, and company moves are corrected in real time.
Your Freshworks users list is delivered as a clean CSV/Excel file within 24 hours, ready to upload to any CRM or email platform.
Which size companies use Freshworks — and how many are in ELP Data's verified list.
1–499 employees
Small and mid-size businesses adopting Freshworks for growth and efficiency.
500–4,999 employees
Mid-market organizations running Freshworks as a core enterprise platform.
5,000+ employees
Large enterprises and Fortune 500 companies with deep Freshworks deployments.
Every Freshworks contact in your list includes these 14 verified data fields.
Understanding the full commercial opportunity in the Freshworks installed base.
The total addressable market for vendors targeting Freshworks users is defined by the 18,642+ confirmed companies currently running Freshworks worldwide. This installed base represents the universe of organisations that have already invested in the CRM Software category — meaning they have validated budget, a procurement process, and active technology decision-makers in place. For any vendor selling a complementary solution, this is your maximum serviceable market at the top of the funnel.
Within the 18,642+ total companies, the realistic serviceable addressable market (SAM) narrows based on your product fit, target company size, and geographic focus. For example, an enterprise software vendor targeting companies with 1,000+ employees operating in financial services would find approximately 32% of the list — or 5,965+ companies representing their highest-priority accounts. The ability to slice the Freshworks list by industry vertical, company size band, revenue range, and geography is what converts a broad TAM into an actionable pipeline.
Decision-maker density is a critical TAM multiplier. Most of the 18,642+ Freshworks companies have multiple relevant contacts — the average enterprise has between 3 and 7 decision-makers involved in a technology purchase. ELP Data maps all relevant titles at each account: VP Sales, Customer Success Manager, CRM Administrator, IT Director and more. This means your actual reachable contact universe is typically 2–4x the raw company count, giving you a deeper pool of outreach targets per account and multiple entry points into each buying committee.
Recent developments that make Freshworks users high-priority prospects right now.
Freshworks introduced Freddy AI Copilot, an AI-powered assistant embedded across Freshdesk, Freshsales, and Freshservice to automate routine tasks and surface insights.
Freshworks beat quarterly earnings expectations as enterprise adoption of its CRM and helpdesk platforms accelerated, particularly in financial services and healthcare.
The Freshworks installed base represents one of the most commercially valuable B2B target segments available. Companies that have already invested in Freshworks have demonstrated a willingness to purchase and deploy enterprise software — they have budget, a procurement process, and decision-makers who are accustomed to evaluating technology solutions. For vendors selling complementary tools, services, or upgrades, this is a pre-qualified audience of buyers.
Unlike generic email lists or broad industry databases, the Freshworks users list is built on verified technology install signals. ELP Data tracks which companies are actively running Freshworks through job postings, LinkedIn technology signals, integration partner data, and direct verification — meaning every company in the list is a confirmed Freshworks user, not an estimate. This specificity dramatically improves campaign conversion rates compared to untargeted outreach.
The decision-makers in this list — VP Sales, Customer Success Manager, CRM Administrator, IT Director — hold direct budget authority for technology purchases in the 18,642+ companies using Freshworks. They are actively engaged with the CRM Software ecosystem, making them highly receptive to relevant vendor outreach, especially for solutions that integrate with, extend, or modernise their existing Freshworks environment. Timing matters: companies that have recently deployed Freshworks are in an active expansion phase and are most likely to purchase additional solutions.
ELP Data refreshes the Freshworks users list quarterly, removing companies that have churned off the platform and adding newly identified users. This means your pipeline is always based on current, active users — not outdated install data that competitors may still be relying on. With 97% email accuracy guaranteed and CSV delivery within 24 hours, you can launch your campaign the same day you purchase the list.
For sales teams running territory-based motions, the Freshworks list can be sliced by geographic region to build focused prospect sets for each account executive. For channel partners and resellers, the list is a powerful tool for identifying end-customer accounts where a conversation about Freshworks licensing, support, or expansion is immediately relevant. Whatever your go-to-market model — direct sales, channel, or inbound-assisted — the Freshworks installed base is a commercially actionable starting point that eliminates the prospecting phase and lets your team focus on selling.
B2B sales and marketing teams that have used ELP Data's technology user lists.
“The Freshworks users list from ELP Data was exactly what we needed. Highly targeted, accurate contacts delivered within hours. We booked 11 qualified demos in the first two weeks of outreach — far better than any list we've used before.”
“We've tried ZoomInfo and Apollo for Freshworks data and neither came close to ELP Data's accuracy or depth. The contacts are genuinely verified — bounce rate was under 3%. Will absolutely purchase again for our next campaign.”
“Good quality data, fast delivery, and helpful support team. The Freshworks list gave us access to decision-makers we struggled to find through any other channel. Filtered by company size and industry which made segmentation easy.”
“ELP Data is our go-to for technology installed base lists. The Freshworks contacts were current, properly segmented, and the free sample they provided before purchase accurately reflected the quality of the full list. Highly recommended.”
The Freshworks users email list powers multiple B2B marketing channels. Here is how sales and marketing teams put it to work.
Upload the Freshworks contact list directly into HubSpot, Mailchimp, Salesloft, or Outreach and run targeted email sequences. Segment by industry, company size, or job title to personalise messaging around the prospect's existing Freshworks environment. Decision-makers who already use Freshworks respond significantly better to messaging that acknowledges their tech stack and presents a clear integration or uplift story.
Each record in the Freshworks users list includes a verified direct dial phone number. Your sales development reps can call decision-makers — VP Sales, Customer Success Manager — at Freshworks companies without going through a switchboard. Filter by geography or company size to build territory-specific call lists for each SDR on your team. Direct dials dramatically increase connect rates compared to corporate main lines.
Upload the Freshworks email list as a custom audience on LinkedIn, Facebook, or Google to serve targeted ads directly to Freshworks decision-makers. LinkedIn Matched Audiences and Google Customer Match are particularly effective for enterprise tech audiences. Running paid ads in parallel with cold email and calling creates multi-touch surround campaigns that significantly lift reply rates and brand recall before your first conversation.
Use verified company addresses from the Freshworks users list to run direct mail campaigns — physical mailers, executive gift programmes, or personalised event invitations sent to decision-makers at Freshworks companies. In a world saturated with digital noise, a well-targeted piece of physical mail to a Freshworks VP or CTO stands out. Direct mail works especially well as part of an ABM programme targeting high-value enterprise accounts.
Use the Freshworks company list to build a Target Account List (TAL) for ABM programmes. Match companies against your ideal customer profile, load them into your ABM platform — Demandbase, 6sense, or Terminus — and coordinate email, calling, and advertising across every contact at the same account simultaneously. The Freshworks list provides all three channels in one file: direct email, direct dial, and LinkedIn profile URL for social matching.
The Freshworks email list is built for any B2B organisation that sells to, competes with, or partners with Freshworks user companies.
If your product integrates with, competes with, or complements Freshworks, the installed base is your primary addressable market. Every company in this list is a confirmed Freshworks user — a pre-qualified prospect who already understands the problem you solve.
Freshworks implementation firms, system integrators, and specialist consultants use this list to reach companies that are deploying, upgrading, or migrating from Freshworks. These are active projects with real budget attached.
B2B marketing agencies running campaigns for tech clients use the Freshworks users list to build targeted prospect pools for their clients. The list supports email campaigns, paid social audiences, programmatic advertising, and event invitation programmes.
Account executives at enterprise software companies use the Freshworks list to build territory prospect sets, identify expansion opportunities at existing accounts, and find net-new companies in their ICP that are confirmed Freshworks users.
Companies offering Freshworks training courses, certification programmes, and professional development use this list to reach the professionals and organisations that need to upskill their teams on the platform.
If you offer a product that replaces or upgrades Freshworks, the installed base is your highest-value cold outreach target. These companies have already validated the problem — the only question is whether your solution is a better fit.
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