Oracle Utilities CC&B Users List
Access 18,322+ verified energy, water & gas utilities running Oracle Utilities Customer Care & Billing — with 37,186+ direct contacts including CIOs, IT Directors, Billing Managers, and Customer Service Directors. The definitive list for reaching the utility technology market.
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About Oracle Utilities Customer Care & Billing (CC&B)
Oracle Utilities Customer Care & Billing, commonly known as CC&B or Oracle CC&B, is the leading enterprise customer information system (CIS) for regulated utilities worldwide. Originally developed by SPL WorldGroup, the platform was acquired by Oracle Corporation in 2006 and expanded into Oracle's comprehensive Oracle Utilities Applications suite. CC&B serves as the operational backbone for utility customer management — handling the complete customer service and billing lifecycle for electric, gas, water, and multi-commodity utilities managing millions of customer accounts and meter points across complex regulatory environments.
CC&B's core functional scope covers customer account management from service initiation through final billing, multi-rate structure calculation for residential, commercial, industrial, and time-of-use tariffs, meter reading management and estimated read handling, payment processing with multiple tender types, collections management and debt recovery, field service order management, and regulatory reporting. The platform is specifically engineered for the operational characteristics of regulated utilities — including the need to manage large customer bases with continuous billing cycles, handle complex rate structures mandated by regulatory bodies, and maintain detailed audit trails for regulatory compliance and customer dispute resolution.
Oracle has continued to develop CC&B as part of a broader Oracle Utilities Applications suite that also includes Oracle Utilities Meter Data Management (MDM), Oracle Utilities Customer Self Service (CSS), Oracle Utilities Analytics (OUA), and Oracle Utilities Advanced Spatial and Operational Analytics. These companion products create an integrated utility operations platform when deployed alongside CC&B — and many CC&B installations are being extended with these adjacent applications as utilities invest in digital customer service, advanced metering analytics, and customer engagement capabilities.
The transition of the utility sector towards smart metering, dynamic pricing, distributed energy resource management, and electric vehicle charging creates significant additional technology requirements for CC&B users — driving demand for MDM integration, customer self-service platforms, and analytics tools that can handle the data volumes generated by smart meter infrastructure. ELP Data's verified Oracle Utilities CC&B Users List gives you direct access to the 18,322+ confirmed utilities currently running CC&B as their customer information system.
Oracle Utilities CC&B Users List by Industry
CC&B is deployed across all utility commodity types worldwide. The following breakdown shows the primary sectors within our verified CC&B installed base database.
Electric Utilities
7,300+Electric distribution and transmission utilities use CC&B to manage residential, commercial, and industrial customer billing, time-of-use and demand tariffs, and net energy metering for distributed generation customers.
Gas Utilities
3,800+Gas distribution companies use CC&B for customer account management, interruptible supply administration, and complex rate structure billing for residential heating and commercial industrial gas customers.
Water & Wastewater Utilities
3,200+Water and wastewater utilities use CC&B to manage metered and non-metered customer accounts, tiered consumption billing, developer charge administration, and wastewater volume charging.
Multi-Commodity Utilities
2,400+Vertically integrated and multi-commodity utilities use CC&B's multi-service account architecture to manage customers receiving electricity, gas, and water services from a single provider on a consolidated bill.
Energy Retailers & Suppliers
1,100+Competitive energy retailers and gas suppliers in liberalised energy markets use CC&B for customer acquisition processing, contract billing, switching management, and regulatory settlement reporting.
Municipal & Public Utilities
520+Municipal utilities and publicly owned utilities use CC&B for managing local government utility customer bases, including combined water, sewer, electric, and refuse billing on single combined utility accounts.
Recent Developments in Oracle Utilities & the CIS Market
Key market developments shaping the Oracle CC&B installed base and the utility technology landscape.
Oracle Utilities Cloud Service Gains Momentum Among CC&B Customers
Oracle has introduced Oracle Utilities Customer Cloud Service (CCS) — a cloud-native successor to CC&B designed for utilities ready to transition to a SaaS delivery model. CCS offers pre-configured processes aligned to utility industry best practices, reducing the need for the deep customisation that characterises many CC&B on-premise deployments. Oracle CC&B customers are beginning to evaluate CCS migration as a path to reducing infrastructure costs, improving software currency, and accessing Oracle's AI and analytics capabilities. This migration cycle creates substantial opportunity for Oracle implementation partners, cloud migration specialists, and data migration vendors.
Smart Metering and EV Charging Demand New CC&B Integration Capabilities
The utility sector's rapid deployment of smart metering infrastructure and the exponential growth of electric vehicle charging is creating new requirements for CC&B deployments. Processing the high-frequency interval data from smart meters requires tight integration between CC&B and Oracle Utilities Meter Data Management (MDM) — and new EV tariff structures require CC&B rate engine extensions to handle time-of-use, managed charging, and demand response billing. Vendors offering smart meter integration, AMI middleware, and EV tariff rate design services will find the CC&B user community a highly receptive audience.
Utility Customer Self-Service Investment Accelerates Alongside CC&B Deployments
Customer experience pressure — driven by consumer expectations set by retail and banking digital services — is compelling CC&B utilities to invest heavily in digital self-service, mobile customer applications, and AI-powered customer service. Oracle Utilities Customer Self Service (CSS) and Oracle Utilities Customer Engagement Cloud are being deployed alongside CC&B to provide web and mobile self-service, automated outage communication, and personalised energy management tools. Vendors offering customer engagement platforms, chatbot integrations, and digital self-service tools targeting the utility sector will find CC&B organisations to be active buyers.
Rate Complexity and Regulatory Change Drive CC&B Upgrade Activity
Increasing utility rate complexity — driven by time-of-use tariffs, demand response programmes, distributed generation net metering, and carbon pricing integration — is requiring CC&B utilities to invest in rate engine upgrades, configuration tooling, and regulatory compliance reporting enhancements. Many CC&B installations running older versions face significant configuration challenges in accommodating new rate structures required by regulatory mandate. For Oracle implementation partners and CIS consultancies, this regulatory-driven upgrade cycle is creating a sustained pipeline of rate design and configuration projects across the CC&B installed base.
Geography Breakdown — Oracle Utilities CC&B Users List
Contact counts derived from 18,322+ total verified utilities in this list.
| Region / Country | Contacts Available | Share | |
|---|---|---|---|
| United States | 14,872+ | 40% | |
| Australia | 5,574+ | 15% | |
| United Kingdom | 3,716+ | 10% | |
| Canada | 3,718+ | 10% | |
| Europe | 3,722+ | 10% | |
| Middle East & Africa | 2,244+ | 6% | |
| Rest of World | 3,340+ | 9% |
Contact Breakdown by Job Title — Oracle Utilities CC&B
How 37,186+ verified contacts are distributed across key decision-maker and operational roles in utilities.
| Job Title | Contacts Available | Share | |
|---|---|---|---|
| CIO / VP Technology | 7,328+ | 20% | |
| IT Director / IT Manager | 5,862+ | 16% | |
| Billing Manager / Revenue Manager | 5,496+ | 15% | |
| Customer Service Director | 4,397+ | 12% | |
| Utilities IT Manager / Systems Manager | 3,664+ | 10% | |
| Director of Operations | 2,932+ | 8% |
Why This List Matters for B2B Marketing
Oracle Utilities CC&B is the customer information system backbone for some of the largest regulated utilities in the world. The 18,322+ organisations running CC&B collectively manage hundreds of millions of customer accounts and meter points globally — representing an enormous and continually growing volume of customer billing, payment, and field service activity. These organisations are not passive technology consumers; they are active buyers of complementary technology, integration services, and consulting expertise to extend and enhance their CC&B environments as the utility sector undergoes its most significant transformation in a generation.
The energy transition is the defining commercial driver for CC&B organisations right now. Smart metering rollouts, EV charging tariff design, demand response programme administration, distributed energy resource billing, and carbon pricing integration are all creating new requirements that CC&B installations must accommodate. Vendors offering smart meter integration middleware, MDM solutions, advanced tariff configuration tools, and customer engagement platforms will find the CC&B installed base to be one of the most commercially active buyer segments in the entire utilities technology market.
Beyond energy transition drivers, the Oracle Utilities CC&B installed base is also an active market for Oracle implementation and upgrade services. Many CC&B installations are running versions that are approaching end-of-standard support — creating a structured upgrade and migration cycle that Oracle implementation partners, data migration specialists, and change management consultancies can address directly through targeted outreach. The combination of ongoing upgrade demand, energy transition integration requirements, and cloud migration evaluation makes the CC&B installed base an exceptionally high-value, multi-year sales opportunity for vendors across the utility technology ecosystem.
ELP Data's Oracle Utilities CC&B Users List is maintained at 97% accuracy through quarterly verification cycles, providing reliable access to the CIOs, IT Directors, Billing Managers, and Customer Service Directors who control these technology decisions. This list is the most precise and commercially actionable tool available for any vendor targeting the global utility CIS and customer technology market.
What's Included in Each Record
- Full Name & Job Title
- Direct Business Email Address
- Direct Phone Number
- LinkedIn Profile URL
- Company Name & Website
- Utility Type (Electric, Gas, Water)
- Company Size (Employee Count)
- Annual Revenue Range
- Headquarters Location & Country
- CC&B Version (where available)
- Decision-Maker Seniority Level
- Data Verified Date
Sample Data — Oracle Utilities CC&B Users
Emails partially hidden for privacy. Full records include direct email, phone and LinkedIn.
| Company | Job Title | Industry | Location | |
|---|---|---|---|---|
| Pacific Gas and Electric | CIO | Electric & Gas Utility | San Francisco, CA | c***@pge.com |
| Thames Water | IT Director | Water Utility | Reading, UK | i***@thameswater.co.uk |
| AGL Energy | Billing Manager | Multi-Commodity Utility | Sydney, Australia | b***@agl.com.au |
| Duke Energy | Customer Service Director | Electric Utility | Charlotte, NC | c***@duke-energy.com |
| Enel Group | Utilities IT Manager | Electric & Gas Utility | Rome, Italy | u***@enel.com |
Frequently Asked Questions
What Our Customers Say
Real feedback from clients who purchased the Oracle Utilities CC&B Users List from ELP Data.
“We used the Oracle CC&B list to target CIOs and IT Directors at major electric utilities for our meter data management platform campaign. The data quality was exceptional — the right contacts at exactly the right organisations. We generated 16 qualified meetings in the first six weeks.”
“The CC&B users list is the best utility sector contact list we've purchased. The combination of CIO, Billing Manager, and Customer Service Director contacts gave us exactly the buying committee coverage we needed for our customer engagement platform launch. Outstanding accuracy and fast delivery.”
“Targeted billing and IT decision-makers at water and electricity utilities in Australia and the UK. The ELP Data list was well-segmented and the contacts were genuinely senior. Our outreach generated several high-value enterprise opportunities within the first campaign cycle.”
“Very solid data for the North American utilities market. We ran a CC&B upgrade services campaign targeting IT Directors at regulated utilities and the response rate was significantly above industry norms. The ELP team was helpful with custom filters and delivered quickly.”
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